What we collect. If you contact us or book a demo, we receive what you send us (name, email, message). When the service is active for a portfolio, we process the communications and records needed to run its back office: tenant messages, maintenance records, rent status, vendor interactions, and related documents.
How it's protected. Data is encrypted in transit and at rest. Access is limited to your account and the personnel handling your escalations.
What we never do. We do not sell your data or your tenants' data, and we do not use it to train public AI models. Mobile information and text messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. Service providers that operate the service (such as telephony and payment processing) handle data solely to deliver the service, never for marketing.
Payments. Subscriptions are processed by Stripe. Card numbers never touch our systems. Tenant rent is never collected by, or passed through, jam3.ai.
Your rights. Ask anytime for a full export of your records, or for deletion of your data (subject to legal retention requirements). Email us and a human will handle it.
Cookies & analytics. This site sets no tracking cookies.
Consent. Tenants and property owners provide their mobile numbers and consent to receive text messages from the property back office as part of their lease or service agreement. Messaging is two-way and service-related: maintenance requests and coordination, scheduling, rent reminders, and service notifications.
No third-party marketing — ever. Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data will not be shared with any third parties. Mobile phone numbers and SMS opt-in data are never sold.
Frequency & rates. Message frequency varies with service activity. Message and data rates may apply.
Opt out anytime. Reply STOP to cancel text messages, or HELP for help. After opting out you may receive one confirmation message. You can also contact us by email to opt out.
Also published separately at jam3.ai/terms.html.
Contact. Questions about any of this: email us via the link on the main page — a human replies within one business day.